Refund policy

At Cartify Trading, your satisfaction is our top priority. We strive to provide a seamless shopping experience, but if you're not completely satisfied with your purchase, we're here to help.

1. Return Policy

We offer a 7-day return window from the date of delivery. To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging.
  • It must include all accessories, tags, and proof of purchase (invoice or receipt).
  • For defective or damaged products, photographic or video evidence must be provided when initiating the request.

📩 Start your return by contacting us at:
Email: sales@cartifyqatar.com
Phone/WhatsApp: +974 5164 4848

Please do not send returns without prior approval, as unapproved returns will not be accepted.

2. Return Collection & Processing Fee

  • If your return is accepted, we will arrange collection through our delivery team.
  • A processing fee of up to QR 15 may apply for non-defective returns (you will be informed of the fee beforehand).

3. Non-Returnable / Non-Refundable Items

We do not accept returns for the following:

  • Personal care and hygiene products (e.g., cosmetics, intimate items)
  • Hazardous materials, flammable liquids, or gases
  • Customized or personalized items
  • Gift cards, downloadable software, or digital products
  • Products marked as “Final Sale," "Clearance," or “Promotional”

4. Exchange Policy

  • Exchanges are accepted within 7 days and subject to availability.
  • An exchange fee of up to QR 15 will apply.

5. Refund Policy

Once we receive and inspect your returned item, we’ll notify you of the refund status.

  • If approved, the refund will be issued to your original payment method within 10 business days.
  • Refunds apply to the product cost only. Delivery charges and processing fees are non-refundable.
  • For promotional or low-price items, refunds will not be entertained unless due to product defects.

📍 If more than 15 business days have passed since your refund approval, please contact us.

7. Shipping Returns

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Return shipping charges are non-refundable.

Need Help?

For questions regarding returns, refunds, or exchanges, contact our support team:
📧 sales@cartifyqatar.com
📱 +974 5164 4848